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Pixtronik Display Solutions: Limited Warranty Terms & Conditions

1. Standard Warranty Coverage: Every Pixtronik display solution is backed by a standard, non-transferable Three (3) Year Limited Warranty. This coverage takes effect automatically on the original date of purchase and applies strictly to the initial buyer.

2. Hardware Service & Component Replacement: Due to the specialized nature, physical scale, and weight of large-format display products, traditional factory-return servicing is inefficient. To maximize operational uptime and reduce business disruption, Pixtronik utilizes an expedited component replacement model:

• Express Parts Shipping: Pixtronik will fast-track and ship only the specific defective modules, components, or hardware parts required to resolve the issue.
• On-Site Installation: The physical installation and replacement of these parts must be performed by the customer or the customer's local installer or qualified service provider.

3. Technical Support & Troubleshooting: For software anomalies, configuration adjustments, or non-defective hardware inquiries, Pixtronik provides comprehensive remote support:

• Assistance Channels: Technical care is accessible via phone and online support channels.
• Resolution Window: Our team will diagnose, troubleshoot, and work to resolve operational issues in the most timely manner possible.

4. Extended Warranty Options: Customers may increase their total coverage period up to a maximum of Five (5) Years from the original purchase date.

• Eligibility Window: Extended protection plans must be purchased either at the time of product checkout or within thirty (30) days from the original invoice date. Price of parts and labor is subjective to availability and changes.
• Terms: Extended warranties prolong the exact terms and component-shipping benefits outlined in the standard coverage framework.

5. Out-of-Warranty Care & Exclusions: Once the active warranty period (Standard or Extended) expires, or if damage occurs due to unapproved modifications, accidents, or misuse:

• Component Costs: The buyer assumes full financial responsibility for the purchase price of all replacement hardware and factory parts.
• Labor & Service Costs: The buyer is responsible for all labor fees, travel expenses, and repair costs charged by their chosen local installers or independent service technicians.

Pixtronik Display Solutions: Installation Policy & Guidelines

1. Installation Requirements by Product Type: Pixtronik products are engineered with varying levels of integration complexity:

• Minimal-Installation Products: Select display models require simple physical placement and basic initial software setup out of the box.
• Complex/Large-Format Products: Systems requiring structural mounting, precise module alignment, or dedicated power configurations necessitate specialized deployment.

2. Professional Installation Services: For all complex, large-format, or architecturally integrated display solutions, Pixtronik strongly recommends hiring certified AV professionals:

• Local Provider Network: Customers should source and contract qualified professional installation services within their local geographic area.
• Compliance & Safety: Utilizing local experts ensures compliance with regional structural engineering codes, electrical standards, and building regulations.

3. Self-Installation & Remote Validation: If you or your internal technical team elect to perform a self-installation:

• Expert Deployment Support: The Pixtronik engineering team will provide remote assistance to guide you through the configuration process.
• Functional Verification: Our specialists will work with you remotely to verify that the equipment is configured accurately, calibrated correctly, and functioning at peak performance.

 Pixtronik Display Solutions: Return, Exchange, & Dead-on-Arrival (DOA) Policy

1. Restricted Return & Exchange Eligibility: Due to the significant physical scale, specialized nature, and complex logistics of Pixtronik large-format display products, all sales are final. Standard returns or exchanges for reasons such as buyer’s remorse, project cancellations, or incorrect ordering are strictly prohibited. Returns or exchanges will only be authorized under the following two conditions:

• Transit Damage: The product is physically broken or damaged during logistics and transportation by the designated courier.
• Dead on Arrival (DOA): The product exhibits critical, non-functional hardware defects immediately upon unboxing and initial power-on.

2. Mandatory Next-Business-Day Reporting Window: To qualify for a transit damage or DOA replacement, the issue must be reported immediately:

• Reporting Deadline: You must contact Pixtronik customer support within three (3) business day of delivery to report the defect or damage.
• Documentation Requirement: Claims must include photographic or video evidence of the damaged packaging and product to initiate the verification process.
• Forfeiture: Failure to notify Pixtronik within this next-business-day window waives your right to a carrier-related claim or DOA exchange.

3. Absolute 30-Day Policy Limit: Under no circumstances will any return, exchange, or hardware replacement claim under this policy be accepted or processed after thirty (30) days from the original date of purchase, regardless of when the product was unboxed or installed. Following this 30-day window, all hardware issues will be handled exclusively under the standard 3-year warranty framework.